Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.
Our mission is to build trust everywhere by making tomorrow’s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 350 million people around the world and is growing very rapidly across regions.
Who we are:
- The world’s #1 caller ID and spam blocking service for Android and iOS.
- A team of +350 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
- Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.
As a Finance Operations Specialist, you will be a part of Truecaller Finance team, ensuring all financial aspects are monitored and functions in the right context. If you are a self-motivated individual with a passion for financial analysis, operations,and cross-functional collaboration, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organisation while developing your skills and advancing your career in a dynamic environment.
What will you work on:
Collections Management:
- Manage the collections process by tracking and reconciling customer payments.
- Follow up with customers to ensure timely payment of invoices and resolve any payment discrepancies.
- Communicate discrepancies to cross functional team, identify slow-paying customers, and recommend collection candidates.
- Understanding, investigating, and resolving AR and collection issues
- Maintain accurate and up-to-date records of collection activities.
- Contacting delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
- Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.
Cross-Functional Collaboration:
- Work closely with the business operations and sales teams to gather information for collections activities
- Collaborate with the internal team to reconcile customer accounts and address any outstanding issues.
- Liaison with the sales and business operations team to resolve any customer concerns or disputes related to invoicing.
Advanced Excel Analysis:
- Utilise advanced Excel functions and formulas to analyse collection data, identify trends, and generate reports.
- Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators (KPIs).
- Create customized reports and presentations to communicate collection progress to stakeholders.
Customer Issue Resolution:
- Investigate and resolve customer inquiries, disputes, or complaints related to invoices promptly and effectively.
- Collaborate with internal teams to resolve complex or escalated customer issues in a timely manner.
LIKE . COMMENT . SHARE. SUBSCRIBE.
