VACANCY DETAILS :-
POST NAME - Supervising Associate
QUALIFICATION - BCOM\BBA\CMA INTER\CA INTER\MBA
EXPERIENCE - 6 To 8 Years
LOCATION - Bangalore
JOB DESCRIPTION :-
- Meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracy
- Interacting with clients on a regular basis
- Review and delivery of high level reports to Leadership on a monthly /Ad-hoc basis
- Understanding clients requirements
- Providing effective solutions
- Effective escalation management skills
- Ensure to complete the daily, weekly and monthly check list
- Develop back up plan and focus on cross training the team
- Identify and implement process improvement ideas
- Training new hires
- Provide value add to reports and information to clients
- Trouble Shooting and query management
- Creation and maintenance of process documents on a regular basis Manage the monthly/weekly/scheduled and adhoc reports delivery for Reporting team
- Preparing dashboards for the internal/external stakeholders
- Root cause analysis of issues
- Ensuring adequate internal control procedures are in place
- Effective people management
- Conduct career development conversation with team members on periodic basis
- Regular client connect
- Driving exceptional client service
- Perform regular analysis on all productivity metrics and recommend improvements
- Create and develop an environment to help and motivate the team members to optimize their performance and professional growth
- Mentor team members and provide direction/ guidance to them
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